Frequently Asked Questions
We accept PayPal, ShopPay and all major credit cards such as Visa, MasterCard, Discover and American Express.
ShopPay is a payment service provider that allows you to shop now and pay later, by allowing you to split your purchase amount into 4 equal biweekly installment payments. For question about installment payments on ShopPay, visit shop.affirm.com/help.
No worries! If you have already set up an account with us, please visit our Log In/Join page and click on ‘Forgot Password?’ right under the returning user section. Enter your email address and you will be emailed a link to set up a new password.
Unfortunately, we cannot provide access to our images as our models have not contractually agreed to appear on 3rd party websites.
As we have thousands of skus that are constantly updating, we do not have any compilation or list of our UPC’s in Excel format or catalogs. If you are interested in a particular style, please apply as a wholesale vendor in order to shop our website.
Our wholesale team is dedicated to processing and
shipping your order as promptly and efficiently as possible. Our general
turnaround time is 1-3 business days after your order has been placed. Please
allow 3-10 business days for delivery.
* Please note we do not process orders on weekends and Holidays.
Orders placed during weekends or Holidays will be processed the following
Yes, you will be sent an email to the email address you
have provided with a FedEx tracking number once your order has been processed
and approved to ship.
We try to process your orders as promptly and efficiently
as possible. If there is an error on your order, contact us as soon as possible
at firstname.lastname@example.org. We cannot guarantee
that any adjustments requested will be fulfilled. Please make sure all
information is correct before checking out.
Please contact customer service (email@example.com)
as soon as possible. Please be aware that once your order has shipped, the
order cannot be canceled.
We ship our orders using FedEx Ground. We may be able to
ship with UPS and freight forwarders as requested.
Unfortunately, due to our efforts to ensure that you receive your
order as quickly and accurately as possible, we cannot guarantee
to ship anything out faster than 3 business days after your order has been
No, we do not ship to any P.O boxes.
Yes! Please choose the pick-up option, once your order is
ready for pick-up, we will send you a separate email with instructions for pick
up date and time.
Sure, you certainly may ship to any address you wish.
Please note we do not ship to PO Boxes and to international addresses.
We regret we do not drop ship online orders. If you would
like to send a shipment to more than one address, you will have to place
separate online orders for each destination.
The cost of your shipment varies on the weight of your package and shipping destination. You will be given an estimate while going through the checkout process. Please visit our shipping policy for further details.
We’re temporarily unable to process international orders.
While we take pride in our products, if you need to return or exchange a wholesale purchase, you will need to contact us at firstname.lastname@example.org within 2 weeks of receiving your shipment. We will only accept full pre-packs with all stickers and tags attached. Return authorizations are granted on a case-by-case basis. You will be responsible for all shipping costs related to return accommodations. Returns are valid only on merchandise purchased through our wholesale websites.