Frequently Asked Questions
General
We would love to help you sign up for access to our wholesale inventory and prices! Just click here to begin. Please fill out the B2B application and we will review your information for approval.
We accept PayPal, ShopPay and all major credit cards such as Visa, MasterCard, Discover and American Express.
ShopPay is a payment service provider that allows you to shop now and pay later, by allowing you to split your purchase amount into 4 equal biweekly installment payments. For question about installment payments on ShopPay, visit shop.affirm.com/help.
No worries! If you have already set up an account with us, please visit our Log In/Join page and click on ‘Forgot Password?’ right under the returning user section. Enter your email address and you will be emailed a link to set up a new password.
Unfortunately, we cannot provide access to our images as our models have not contractually agreed to appear on 3rd party websites.
As we have thousands of skus that are constantly updating, we do not have any compilation or list of our UPC’s in Excel format or catalogs. If you are interested in a particular style, please apply as a wholesale vendor in order to shop our website.
Rest assured, you are visiting a secure site. All information submitted is kept private and will not be released or sold. Please visit our privacy policy for more information.
For all wholesale inquiries, please email us at wholesale@ymijeans.com. We’ll be happy to assist you!
Order status
Our wholesale team is dedicated to processing and
shipping your order as promptly and efficiently as possible. Our general
turnaround time is 1-3 business days after your order has been placed. Please
allow 3-10 business days for delivery.
* Please note we do not process orders on weekends and Holidays.
Orders placed during weekends or Holidays will be processed the following
business day
Yes, you will be sent an email to the email address you
have provided with a FedEx tracking number once your order has been processed
and approved to ship.
We try to process your orders as promptly and efficiently
as possible. If there is an error on your order, contact us as soon as possible
at wholesale@ymijeans.com. We cannot guarantee
that any adjustments requested will be fulfilled. Please make sure all
information is correct before checking out.
Please contact customer service (wholesale@ymijeans.com)
as soon as possible. Please be aware that once your order has shipped, the
order cannot be canceled.
If your item arrives defective, please contact wholesale@ymijeans.com immediately in
order to obtain further instructions.
Shipping
We ship our orders using FedEx Ground. We may be able to
ship with UPS and freight forwarders as requested.
Unfortunately, due to our efforts to ensure that you receive your
order as quickly and accurately as possible, we cannot guarantee
to ship anything out faster than 3 business days after your order has been
placed.
No, we do not ship to any P.O boxes.
Yes! Please choose the pick-up option, once your order is
ready for pick-up, we will send you a separate email with instructions for pick
up date and time.
Sure, you certainly may ship to any address you wish.
Please note we do not ship to PO Boxes and to international addresses.
We regret we do not drop ship online orders. If you would
like to send a shipment to more than one address, you will have to place
separate online orders for each destination.
The cost of your shipment varies on the weight of your package and shipping destination. You will be given an estimate while going through the checkout process. Please visit our shipping policy for further details.
We’re temporarily unable to process international orders.
Returns
While we take pride in our products, if you need to return or exchange a wholesale purchase, you will need to contact us at wholesale@ymijeans.com within 2 weeks of receiving your shipment. We will only accept full pre-packs with all stickers and tags attached. Return authorizations are granted on a case-by-case basis. You will be responsible for all shipping costs related to return accommodations. Returns are valid only on merchandise purchased through our wholesale websites.
Shop Pay
payment due at checkout and the rest automatically charged to their card. You'll see the total purchase price, the number of payments, the frequency of payments (e.g., bi-weekly, monthly), and the amount of each payment.The Annual Percentage Rate (APR) for monthly payment plans is disclosed.Some plans, like the four-payment bi-weekly option, are interest-free, while others may have an APR. Rates from 0% APR or 10-36% APR. Payment options through Shop Pay Installments are
subject to an eligibility check and are provided by these lending partners:affirm.com/lenders. Options depend on your
purchase amount, and a down payment may be required. State notices to consumers
affirm.com/licenses.Since Shop Pay Installments is powered by Affirm, please contact them for more details about Loan terms and eligibility.
The installments option on Shop Pay is available on debit and credit cards.
For questions about installment payments on Shop Pay, visit shop.affirm.com/help. For questions about Shop Pay or the Shop App, visit shop.app/help/shop-pay
If we process a refund, the refunded amount will be returned to your original payment method within 3-10 business days, and your balance will be updated. If your refund is less than your total purchase balance, it might not lower your next payment. Instead, you can expect fewer payments, a smaller final payment, or both. If your refund is more than your purchase balance, the difference will be returned to your original payment method within 3-10 business days.